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Returns / Refunds

What is your return policy?

We don’t currently accept returns. If you have used the products and finding they are not suitable for you, you may be eligible for our 60-day satisfaction guarantee. If you have received your products within the last 60 days, and aren't happy with t

Can I return a product if I have opened it?

We are unable to accept any product returns once they have been received. If you have used the products and finding they are not suitable for you, you may be eligible for our 60-day satisfaction guarantee. If you have received your products within th

What if I’m not satisfied with my product?

We’re sorry to hear you aren’t quite satisfied with your new products. As of May 2022, The INKEY List operates a 60-day satisfaction guarantee. If you aren't satisfied with our products, we will help you find an alternative product or give you your m

How long will it take for my refund to be received?

Once your refund has been processed, this will show in your account within 5-7 business days depending on your banking provider. If your order has been returned to us by the carrier, the refund will be processed within 14 business days of the order b