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The INKEY List 

<span id="isPasted" style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; caret-color: rgba(0, 0, 0, 0.847); color: rgba(0, 0, 0, 0.847); font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 14.666666984558105px; white-space: pre-wrap; -webkit-nbsp-mode: normal !important;">We&#x2019;re<span style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; caret-color: rgba(0, 0, 0, 0.847); color: rgba(0, 0, 0, 0.847); font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 14.666666984558105px; white-space: pre-wrap; -webkit-nbsp-mode: normal !important;">&#xA0;sorry to hear you&#xA0;<span style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; caret-color: rgba(0, 0, 0, 0.847); color: rgba(0, 0, 0, 0.847); font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 14.666666984558105px; white-space: pre-wrap; -webkit-nbsp-mode: normal !important;">aren&#x2019;t<span style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; caret-color: rgba(0, 0, 0, 0.847); color: rgba(0, 0, 0, 0.847); font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 14.666666984558105px; white-space: pre-wrap; -webkit-nbsp-mode: normal !important;">&#xA0;quite satisfied with your new products. As of May 2022, The INKEY List&#xA0;<span style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; caret-color: rgba(0, 0, 0, 0.847); color: rgba(0, 0, 0, 0.847); font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 14.666666984558105px; white-space: pre-wrap; -webkit-nbsp-mode: normal !important;">operates<span style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; caret-color: rgba(0, 0, 0, 0.847); color: rgba(0, 0, 0, 0.847); font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 14.666666984558105px; white-space: pre-wrap; -webkit-nbsp-mode: normal !important;">&#xA0;a 60-day satisfaction guarantee. If you&#xA0;<span style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; caret-color: rgba(0, 0, 0, 0.847); color: rgba(0, 0, 0, 0.847); font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 14.666666984558105px; white-space: pre-wrap; -webkit-nbsp-mode: normal !important;">aren&apos;t<span style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; caret-color: rgba(0, 0, 0, 0.847); color: rgba(0, 0, 0, 0.847); font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 14.666666984558105px; white-space: pre-wrap; -webkit-nbsp-mode: normal !important;">&#xA0;satisfied with our products, we will help you find an alternative product or give you your money back! All you need to do is get in touch with our askINKEY team at <a data-fr-linked="true" href="mailto:ask@theinkeylist.co.uk">ask@theinkeylist.co</a>m. You c<span style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; caret-color: rgba(0, 0, 0, 0.847); color: rgba(0, 0, 0, 0.847); font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 14.666666984558105px; white-space: pre-wrap; -webkit-nbsp-mode: normal !important;">an find our T&amp;C&apos;s&#xA0;<span style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; caret-color: rgba(0, 0, 0, 0.847); color: rgba(0, 0, 0, 0.847); font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 14.666666984558105px; white-space: pre-wrap; -webkit-nbsp-mode: normal !important;"><a class="fr-strong" href="https://uk.theinkeylist.com/pages/delivery-and-returns" rel="noopener noreferrer" target="_blank">here</a><span style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; caret-color: rgba(0, 0, 0, 0.847); color: rgba(0, 0, 0, 0.847); font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 14.666666984558105px; white-space: pre-wrap; -webkit-nbsp-mode: normal !important;">.

We’re sorry to hear you aren’t quite satisfied with your new products. As of May 2022, The INKEY List operates a 60-day satisfaction guarantee. If you aren't satisfied with our products, we will help you find an alternative product or give you your m

What if I’m not satisfied with my product?

Returns / Refunds

How do I place an order?

Do you offer samples?

Can I change the items in my order?

How do I find my order status?

How can I cancel my order?

How can I change my address on the order?

My order has been automatically cancelled. Why?

My order did not go through, but I can see my bank account has been charged?

How can I pay for my order?

Why am I getting a payment error at checkout?

Can you take payment over the phone?

Klarna isn’t being offered to me – why?

Why is the transaction pending on my PayPal account?

How do I apply my discount code or myINKEY points on my mobile?

How do I apply my discount code or myINKEY points on my desktop?

Why is my discount code not working?

How can I earn myINKEY points from my purchase?

I need help with my skincare routine or product usage.

Why am I being asked to pay for shipping?

Placing An Order

How do I apply my discount code on my desktop?

Do you offer NHS discount?

Do you offer student discount?

Do you have any promotions / discount codes available?

I forgot to apply my discount code, can you apply it for me?

How do I get the new customer discount?

Can you price match or apply the new discount to my last order?

Discount / Promotions

My order says it has been delivered but I haven’t received it – what do I do?

What delivery options do you offer?

How long does delivery take?

Will I be charged customs?

When will my order ship?

What does ‘unfulfilled’ mean?

What does it mean when my order says ‘fulfilled’?

I have received a text message/email asking for payment after a failed delivery – what should I do?

Can you provide me with an invoice?

Do you ship internationally?

Where is my order?

How can I track my order?

My delivery has failed - what should I do?

Shipping / Delivery

I've had a reaction to a product - what do I do?

What do I do if I have received a faulty/leaked item?

I have received the wrong item – what do I do?

There are item(s) missing from my order – what should I do?

Why don’t my products have seals?

I placed an order at another retailer but there is a fault with the product itself – do you refund/replace it?

My product pump isn't working - what do I do?

My product has a strange smell / odour - is this normal?

Where can I find my product manufacturer / opening date?

The colour of my product is different to what is on the website - is this normal?

What if I’m not satisfied with my product?Updated 8 months ago