Once you’ve completed our Skincare Quiz or found the products for your skin, you’ll need to click 'Add to Bag’. You can either continue shopping or click 'Your Cart’. Once at your cart, you can then see the option to checkout. Please check all the it
We do not currently offer samples. If you take a look at our Skincare Quiz this will help you to pick out products suitable for your skin type and to help target your concerns. You can find this here. Make sure you have selected the correct region to
We unfortunately can not amend the items in an order once it has been placed.
Once you have placed your order, you will receive an order confirmation email. Click ‘View my Order’ in the confirmation email to see the status of your order in our warehouse. Once the order has shipped, you will receive a shipment confirmation emai
We’re sorry to hear you wish to cancel your order. We only have a small 30 minute window to be able to request a cancellation within our warehouse before it is processed. Please do reach out to the team using the contact methods below to request a ca
We only have a small 30 minute window to be able to make address amendments once the order has been placed. Please do reach out to our team using the contact methods below to see if this is still possible. We unfortunately can not guarantee any amend
If your order has been automatically cancelled after a successful checkout process, this may have been automatically flagged as a potentially fraudulent order by our payment provider. Please try a new payment method to complete your purchase from us
If your payment was unsuccessful at checkout due to a technical error, incorrect details or insufficient funds, the transaction will be pending from your chosen payment method, and this will bounce back shortly. If the transaction is successfully ded
We offer a variety of payment methods to complete your purchase as you wish. You can select your payment method at the payment section of checkout. Visa. Visa Debit. Maestro. MasterCard. American Express. Paypal. ShopPay. GooglePay. ApplePay. Klarna
We’re sorry to hear you’re having difficulty placing your order. Please double check all card details are correct and you are using a payment method accepted by our website. We’d advise to ensure the expiry date and billing address are correct, and c
All orders need to be placed online and our Customer Service team are always on hand to help you do so.
We currently offer Klarna as a payment method in the UK, EU and US. Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are dependent u
After placing an order using PayPal, the payment will show in your account as pending until we ship your products to you. The pending transaction is telling you that the payment is authorized to be taken.
You can add your myINKEY points or discount code at the checkout stage. This is at the top of the page where you can redeem points available. Please ensure you are logged into your myINKEY account before trying to apply myINKEY points to your order.
You can add your myINKEY points or discount code at checkout. Please ensure you are logged into your myINKEY account before trying to apply myINKEY points to your order. To apply myINKEY points, add the value you wish to apply to your order at the to
Sorry to hear your discount isn’t working! Please do check the T&C’s of your discount here, to ensure your bag qualifies. Please note offers cannot be used in conjunction with any other offer or gift cards.
Easy! Simply create a myINKEY account or log in when purchasing. Following a successful order, your myINKEY points will be credited to your account within 30 days, pending approval. Once these have been approved, you can then use them towards a futur
We'd love to help! You're currently speaking to our Customer Experience team for all help with orders, but you can find our INKEY skincare specialists here.
If your order is over the spend threshold or you are a myINKEY VIP/Icon, you should receive free shipping. If this isn't showing immediately at bag, please continue to the checkout and find the 'shipping' stage. You should then be able to select your