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The INKEY List 

We only have a small 30 minute window to <span data-contrast="auto" lang="EN-GB" style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; caret-color: rgba(0, 0, 0, 0.847); color: rgba(0, 0, 0, 0.847); white-space: pre-wrap; font-size: 11pt; line-height: 17.266666666666666px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-variant-ligatures: none !important; -webkit-nbsp-mode: normal !important;"><span style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; border-left-width: 1px; border-left-style: solid; border-left-color: var(--clrCommentsHighlightPipeRest, #424242); -webkit-nbsp-mode: normal !important;">be able to make address amendments once the order has been placed. Please do reach out to our team using the contact methods below&#xA0;<span data-contrast="auto" lang="EN-GB" style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; caret-color: rgba(0, 0, 0, 0.847); color: rgba(0, 0, 0, 0.847); white-space: pre-wrap; font-size: 11pt; line-height: 17.266666666666666px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-variant-ligatures: none !important; -webkit-nbsp-mode: normal !important;">to see if this is still possible.&#xA0;<span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; caret-color: rgba(0, 0, 0, 0.847); color: rgba(0, 0, 0, 0.847); white-space: pre-wrap; font-size: 11pt; line-height: 17.266666666666666px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; -webkit-nbsp-mode: normal !important;">We unfortunately can not guarantee any amendments can be made!&#xA0;If your order has already shipped, and you don&apos;t have access to the address left at checkout, we would recommend using your tracking link to request a delivery change with USPS once this option becomes available.

We only have a small 30 minute window to be able to make address amendments once the order has been placed. Please do reach out to our team using the contact methods below to see if this is still possible. We unfortunately can not guarantee any amend

How can I change my address on the order?

Placing An Order

How do I place an order?

Do you offer samples?

Can I change the items in my order?

How do I find my order status?

How can I cancel my order?

My order has been automatically cancelled. Why?

My order did not go through, but I can see my bank account has been charged?

How can I pay for my order?

Why am I getting a payment error at checkout?

Can you take payment over the phone?

Klarna isn’t being offered to me – why?

Why is the transaction pending on my PayPal account?

How do I apply my discount code or myINKEY points on my mobile?

How do I apply my discount code or myINKEY points on my desktop?

Why is my discount code not working?

How can I earn myINKEY points from my purchase?

I need help with my skincare routine or product usage.

Why am I being asked to pay for shipping?

How do I apply my discount code on my desktop?

Do you offer NHS discount?

Do you offer student discount?

Do you have any promotions / discount codes available?

I forgot to apply my discount code, can you apply it for me?

How do I get the new customer discount?

Can you price match or apply the new discount to my last order?

Discount / Promotions

My order says it has been delivered but I haven’t received it – what do I do?

What delivery options do you offer?

How long does delivery take?

Will I be charged customs?

When will my order ship?

What does ‘unfulfilled’ mean?

What does it mean when my order says ‘fulfilled’?

I have received a text message/email asking for payment after a failed delivery – what should I do?

Can you provide me with an invoice?

Do you ship internationally?

Where is my order?

How can I track my order?

My delivery has failed - what should I do?

Shipping / Delivery

I've had a reaction to a product - what do I do?

What do I do if I have received a faulty/leaked item?

I have received the wrong item – what do I do?

There are item(s) missing from my order – what should I do?

Why don’t my products have seals?

I placed an order at another retailer but there is a fault with the product itself – do you refund/replace it?

My product pump isn't working - what do I do?

My product has a strange smell / odour - is this normal?

Where can I find my product manufacturer / opening date?

The colour of my product is different to what is on the website - is this normal?

Where can I find the expiration date of my product?

I've not received a response to my query.

My product isn't full, what do I do?

Why haven't I received my confirmation email?

Order / Product Issue

What is your return policy?

Can I return a product if I have opened it?

What if I’m not satisfied with my product?

How long will it take for my refund to be received?

Returns / Refunds

How do I create a myINKEY account?

How do I change the details on my account?

Are my details safe if I create an account?

How can I erase my data?

How do I delete my account?

I have forgotten my password. What do I do?

I have requested a password reset but I haven’t received an email. Why?

How do I unsubscribe from marketing emails?

How do I unsubscribe from marketing text messages / SMS?

Why aren’t my points showing on my account yet?

Why haven't I received an invite to review my products?

Why can't I log into my account?

Why have myINKEY points disappeared?

Do myINKEY points expire?

Do myINKEY points get reinstated?

What is myINKEY birthday gift?

I have referred a friend, when do I get my points?

My Account / myINKEY profile

How can I change my address on the order?Updated 2 years ago