How do I create a myINKEY account?
You can create a myINKEY account here. Please make sure you have selected the correct region before signing up!
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My Account / myINKEY profile
How do I change the details on my account?
To change your name, gender or default address on your account, start by logging in. Click on your myINKEY account and go to 'Account Settings' to change your details and then 'Save Changes'. If you'd like to change your email address, birthday or a
Are my details safe if I create an account?
Please be rest assured that shopping with us is completely safe! We’re fully compliant with the data protection act and we care about keeping your details secure. For further information, please visit our Privacy Policy page.
How can I erase my data?
If you would like us to erase your data, please contact our team using one of the contact methods below, along with the email address associated with your account and where you are based.
How do I delete my account?
We’re sorry to hear you would like to delete your myINKEY account. Please contact our team using one of the contact methods below, along with the email address associated with your account and where you are based.
I have forgotten my password. What do I do?
When at the log in page, please select ‘Forgotten my password’ to receive a password reset to the email address associated with your order. If you don’t receive this email, and you have checked your spam/junk folder, you may not have an active accoun
I have requested a password reset but I haven’t received an email. Why?
If you don’t receive this email, and you have already checked your spam/junk folder, you may not have an active account with us. Try using the ‘Sign Up’ page instead.
How do I unsubscribe from marketing emails?
We're sorry to hear you would like to unsubscribe. At the bottom of all our emails, there will be an option to unsubscribe. If you click on this link and follow the steps, you will be removed from our marketing. Please note, this can take 3-5 busines
How do I unsubscribe from marketing text messages / SMS?
We're sorry to hear you would like to remove your mobile from our marketing messages. You can unsubscribe to our SMS by replying STOP. Please note, this can take 3-5 business days to complete so you may receive SMS, if any, in the interim. If you exp
Why aren’t my points showing on my account yet?
Your points will be added to your myINKEY account within 30 days of placing your order, pending approval.
Why haven't I received an invite to review my products?
If your order from our website has been delivered within the last 30 days, and you haven't received an invitation to review your products, please do check your spam / junk folder for this. Please note you must follow the product review invitation ema
Why can't I log into my account?
We're sorry to hear this! Please ensure you are logging into the correct region. You may not have previously activated your account. Please check your emails (including spam!) for this. If you are using the correct site, and have checked your spam em
Why have myINKEY points disappeared?
Do myINKEY points expire?
Points are valid for 12 months from the date of your last qualifying purchase. A qualifying purchase is an order that has been paid in full, hasn’t been returned to us and qualifies to earn points. Each qualifying purchase will automatically extend t
Do myINKEY points get reinstated?
If your order was cancelled, returned or refunded, your myINKEY points will bounce back to your account within 14 days.
What is myINKEY birthday gift?
If you are a myINKEY member, you will receive £5 worth of myINKEY points (500) on your birthday, to use towards your next order with us.
I have referred a friend, when do I get my points?
In order for a referral to be successful, it must reach the following criteria:1. The referee and referral need to be in a different household.2. Referee has followed the link sent via email/SMS to place their order.3. The referee has placed their or