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The INKEY List 

<div data-block="true" data-editor="1ujvr" data-offset-key="5lds1-0-0" id="isPasted"><div data-offset-key="5lds1-0-0"><span data-offset-key="5lds1-0-0">Your myINKEY points can be applied to your order at the checkout stage. You will need to be logged into your myINKEY account to be able to see this at the top of the checkout page &#x1F5A4;</span></div></div><div data-block="true" data-editor="1ujvr" data-offset-key="1mf4c-0-0"><div data-offset-key="1mf4c-0-0"><span data-offset-key="1mf4c-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="1ujvr" data-offset-key="fb433-0-0"><div data-offset-key="fb433-0-0"><span data-offset-key="fb433-0-0">If you have used our build your own bundle tool, you will be unable to apply points on top, due to the bundle already being discounted. In order to use your points instead, please remove the bundle and add your products individually.</span></div></div><div data-block="true" data-editor="1ujvr" data-offset-key="38rkq-0-0"><div data-offset-key="38rkq-0-0"><span data-offset-key="38rkq-0-0"><strong><br data-text="true"></strong></span></div></div><div data-block="true" data-editor="1ujvr" data-offset-key="b9brn-0-0"><div data-offset-key="b9brn-0-0"><span data-offset-key="b9brn-0-0"><strong>Please ensure you are not on the ShopApp ShopPay express payment method, as any points will need to be applied on the normal checkout page. If you have a ShopPay account, you will be automatically directed here. You would need to click &#x2018;checkout as a guest&#x2019; at the bottom of the ShopApp page, if you are directed there.</strong></span></div></div><div style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; caret-color: rgba(0, 0, 0, 0.847); color: rgba(0, 0, 0, 0.847); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12.000000953674316px;"><br></div>

Your myINKEY points can be applied to your order at the checkout stage. You will need to be logged into your myINKEY account to be able to see this at the top of the checkout page 🖤If you have used our build your own bundle tool, you will be unable

How do I apply my discount code or myINKEY points on my mobile?

Discount / Promotions

How do I place an order?

Do you offer samples?

Can I change the items in my order?

How do I find my order status?

How can I cancel my order?

How can I change my address on the order?

My order has been automatically cancelled. Why?

My order did not go through, but I can see my bank account has been charged?

How can I pay for my order?

Why am I getting a payment error at checkout?

Can you take payment over the phone?

Klarna isn’t being offered to me – why?

Why is the transaction pending on my PayPal account?

How do I apply my discount code or myINKEY points on my desktop?

Why is my discount code not working?

How can I earn myINKEY points from my purchase?

I need help with my skincare routine or product usage.

Why am I being asked to pay for shipping?

Placing An Order

How do I apply my discount code on my desktop?

Do you offer NHS discount?

Do you offer student discount?

Do you have any promotions / discount codes available?

I forgot to apply my discount code, can you apply it for me?

How do I get the new customer discount?

Can you price match or apply the new discount to my last order?

My order says it has been delivered but I haven’t received it – what do I do?

What delivery options do you offer?

How long does delivery take?

Will I be charged customs?

When will my order ship?

What does ‘unfulfilled’ mean?

What does it mean when my order says ‘fulfilled’?

I have received a text message/email asking for payment after a failed delivery – what should I do?

Can you provide me with an invoice?

Do you ship internationally?

Where is my order?

How can I track my order?

My delivery has failed - what should I do?

Shipping / Delivery

I've had a reaction to a product - what do I do?

What do I do if I have received a faulty/leaked item?

I have received the wrong item – what do I do?

There are item(s) missing from my order – what should I do?

Why don’t my products have seals?

I placed an order at another retailer but there is a fault with the product itself – do you refund/replace it?

My product pump isn't working - what do I do?

My product has a strange smell / odour - is this normal?

Where can I find my product manufacturer / opening date?

The colour of my product is different to what is on the website - is this normal?

Where can I find the expiration date of my product?

I've not received a response to my query.

My product isn't full, what do I do?

Why haven't I received my confirmation email?

Order / Product Issue

What is your return policy?

Can I return a product if I have opened it?

What if I’m not satisfied with my product?

How long will it take for my refund to be received?

Returns / Refunds

How do I create a myINKEY account?

How do I change the details on my account?

Are my details safe if I create an account?

How can I erase my data?

How do I delete my account?

I have forgotten my password. What do I do?

I have requested a password reset but I haven’t received an email. Why?

How do I unsubscribe from marketing emails?

How do I unsubscribe from marketing text messages / SMS?

Why aren’t my points showing on my account yet?

Why haven't I received an invite to review my products?

Why can't I log into my account?

Why have myINKEY points disappeared?

Do myINKEY points expire?

Do myINKEY points get reinstated?

What is myINKEY birthday gift?

I have referred a friend, when do I get my points?

My Account / myINKEY profile

How do I apply my discount code or myINKEY points on my mobile?Updated 3 months ago