The colour of my product is different to what is on the website - is this normal?Updated 2 years ago
Some of our products are prone to colour change due the nature of the natural materials used in the formulation which are prone to oxidation - we can confirm that this does not negate the efficacy, nor the safety of the product. This would include products like Retinol, Alpha Arbutin, Vitamin C and Niacinamide.
We'd say just make sure the product has not been open for longer than 6 months as this would increase the oxidation.
If you do feel there is an issue with your product, please reach out to our Customer Experience team.