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The INKEY List 

<div id="isPasted" style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; caret-color: rgba(0, 0, 0, 0.847); color: rgba(0, 0, 0, 0.847); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12.000000953674316px;"><p style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; word-wrap: break-word; white-space: pre-wrap; vertical-align: baseline; -webkit-nbsp-mode: normal !important;"><span data-contrast="auto" lang="EN-GB" style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; font-size: 11pt; line-height: 17.266666666666666px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-variant-ligatures: none !important; -webkit-nbsp-mode: normal !important;">After 1 business day for processing, please allow&#xA0;<span data-contrast="auto" lang="EN-GB" style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; font-size: 11pt; line-height: 17.266666666666666px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-weight: bold; font-variant-ligatures: none !important; -webkit-nbsp-mode: normal !important;">2-5 working days*&#xA0;<span data-contrast="auto" lang="EN-GB" style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; font-size: 11pt; line-height: 17.266666666666666px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-variant-ligatures: none !important; -webkit-nbsp-mode: normal !important;">for Standard Delivery and&#xA0;<span data-contrast="auto" lang="EN-GB" style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; font-size: 11pt; line-height: 17.266666666666666px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-weight: bold; font-variant-ligatures: none !important; -webkit-nbsp-mode: normal !important;">up to 2 working days<span data-contrast="auto" lang="EN-GB" style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; font-size: 11pt; line-height: 17.266666666666666px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-variant-ligatures: none !important; -webkit-nbsp-mode: normal !important;">&#xA0;for Express.&#xA0;<span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; font-size: 11pt; line-height: 17.266666666666666px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; -webkit-nbsp-mode: normal !important;">&#xA0;<p style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; word-wrap: break-word; white-space: pre-wrap; vertical-align: baseline; -webkit-nbsp-mode: normal !important;"> </div><div style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; caret-color: rgba(0, 0, 0, 0.847); color: rgba(0, 0, 0, 0.847); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12.000000953674316px;"><p style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; word-wrap: break-word; white-space: pre-wrap; vertical-align: baseline; -webkit-nbsp-mode: normal !important;"><span data-contrast="auto" lang="EN-GB" style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; font-size: 11pt; line-height: 17.266666666666666px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-variant-ligatures: none !important; -webkit-nbsp-mode: normal !important;">Please note the above&#xA0;timeframes&#xA0;are estimates and cannot be guaranteed.<span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; font-size: 11pt; line-height: 17.266666666666666px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; -webkit-nbsp-mode: normal !important;">&#xA0;</div><div style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; caret-color: rgba(0, 0, 0, 0.847); color: rgba(0, 0, 0, 0.847); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12.000000953674316px;"><p style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; word-wrap: break-word; white-space: pre-wrap; vertical-align: baseline; -webkit-nbsp-mode: normal !important;"><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; -webkit-user-select: text; -webkit-user-drag: none; font-size: 11pt; line-height: 17.266666666666666px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; -webkit-nbsp-mode: normal !important;">&#xA0;</div>

After 1 business day for processing, please allow 2-5 working days* for Standard Delivery and up to 2 working days for Express. Please note the above timeframes are estimates and cannot be guaranteed.

How long does delivery take?

Shipping / Delivery

How do I place an order?

Do you offer samples?

Can I change the items in my order?

How do I find my order status?

How can I cancel my order?

How can I change my address on the order?

My order has been automatically cancelled. Why?

My order did not go through, but I can see my bank account has been charged?

How can I pay for my order?

Why am I getting a payment error at checkout?

Can you take payment over the phone?

Klarna isn’t being offered to me – why?

Why is the transaction pending on my PayPal account?

How do I apply my discount code or myINKEY points on my mobile?

How do I apply my discount code or myINKEY points on my desktop?

Why is my discount code not working?

How can I earn myINKEY points from my purchase?

I need help with my skincare routine or product usage.

Why am I being asked to pay for shipping?

Placing An Order

How do I apply my discount code on my desktop?

Do you offer NHS discount?

Do you offer student discount?

Do you have any promotions / discount codes available?

I forgot to apply my discount code, can you apply it for me?

How do I get the new customer discount?

Can you price match or apply the new discount to my last order?

Discount / Promotions

My order says it has been delivered but I haven’t received it – what do I do?

What delivery options do you offer?

Will I be charged customs?

When will my order ship?

What does ‘unfulfilled’ mean?

What does it mean when my order says ‘fulfilled’?

I have received a text message/email asking for payment after a failed delivery – what should I do?

Can you provide me with an invoice?

Do you ship internationally?

Where is my order?

How can I track my order?

My delivery has failed - what should I do?

I've had a reaction to a product - what do I do?

What do I do if I have received a faulty/leaked item?

I have received the wrong item – what do I do?

There are item(s) missing from my order – what should I do?

Why don’t my products have seals?

I placed an order at another retailer but there is a fault with the product itself – do you refund/replace it?

My product pump isn't working - what do I do?

My product has a strange smell / odour - is this normal?

Where can I find my product manufacturer / opening date?

The colour of my product is different to what is on the website - is this normal?

How long does delivery take?Updated 2 years ago